Terms of Service

1. Acceptance of Terms

By accessing or using DWERK, you agree to these terms. These terms apply to all users of the platform — facility administrators, facility responsibles, vendors, supervisors, and frontline workers.

2. The Service

DWERK provides operational infrastructure for:

• Frontline workforce attendance verification
• Exception and continuity management
• Operational record and audit export

The service is provided as-is on a subscription basis. Features may evolve as the platform matures.

3. Client Responsibilities

The client organization is responsible for:

• Accurate configuration of sites, shifts, and staff assignments
• Ensuring frontline workers are informed of data collection (GPS, photo, device)
• Appropriate use of exported data
• Maintaining access credentials securely
• Notifying DWERK of any unauthorized access

4. Acceptable Use

You must not:

• Use DWERK to falsify attendance records
• Share access credentials across unauthorized users
• Attempt to access other clients' data
• Use the platform for any unlawful purpose
• Reverse engineer or copy the platform

5. Data Ownership

All operational data generated by your organization belongs to your organization. DWERK does not claim ownership of your data. You may export your data at any time. On contract termination, data retention terms are agreed at workspace setup.

6. Payment and Billing

Free tier provides full write access for 90 days from workspace creation (subscription free_end_date). At expiry, the account enters read-only mode for new operational writes. An active paid subscription is required to resume write access. No automatic charges — upgrade is explicit.

Subscription fees are agreed at onboarding. Payment terms are specified in your service agreement. Vendor staff access is covered under the client plan — vendors do not pay separately.

7. Service Availability

DWERK operates on production-grade infrastructure with standard availability. We do not currently publish formal uptime SLAs. Planned maintenance will be communicated in advance where possible.

8. Termination

Either party may terminate the service agreement with notice as specified in your service agreement. On termination:

• Data export is available for 30 days
• After 30 days, data deletion is completed
• No refunds for unused subscription period

9. Limitation of Liability

DWERK is operational infrastructure — not a substitute for management judgment. We are not liable for decisions made based on platform data. Our liability is limited to the subscription fees paid in the preceding 3 months.

10. Governing Law

These terms are governed by the laws of India. Disputes shall be resolved in the courts of Bangalore, Karnataka.

11. Contact

PROWESS Integrated Private Limited

Email: hello@dwerk.io

For terms-related enquiries, email us with subject line “Terms Enquiry”.